Business
Turn enquiries into organised action.
Respond to common questions, capture leads, guide appointments and hand important conversations to your team.
- Customer enquiries
- Lead qualification
- Appointments & follow-up
WAAI Malaysia
One smart assistant.
Different missions.
WAAI helps organisations respond, organise, engage and serve through WhatsApp—supported in Malaysia by TGT ADVISORY SOLUTIONS.
Pembantu pintar untuk perniagaan, komuniti dan perkhidmatan awam.
面向企业、社区与公共服务的智能助手。
Platform plans and trial availability are subject to the operator's current terms.
Smart service flow
WhatsApp
WAAISmart Assistant
Now
I can help. I’ll check the approved information, guide you through the next step and route the matter to a person when needed.
Local advisory. Practical configuration. Responsible implementation.
Malaysia Master Reseller TGT ADVISORY SOLUTIONS
Solutions by mission
Start with who you serve.
The underlying WAAI platform remains connected; the knowledge, workflows, access and service design are configured around each organisation’s real responsibilities.
Elected Representatives
Support a more responsive service centre.
Help Ahli Parlimen and ADUN service teams receive enquiries, collect case details and direct residents to the right next step.
- Constituency enquiries
- Case intake & routing
- Community announcements
Government & Public Agencies
Make public information easier to navigate.
Structure approved information, document guidance and service routing around the agency’s governance requirements.
- Public information
- Process guidance
- Service triage
Associations & Organisations
Keep members informed and connected.
Support membership enquiries, programme information, event registration and structured broadcast communication.
- Member services
- Events & registration
- Broadcast updates
Core capabilities
More than an automatic reply.
WAAI brings conversation, approved knowledge, guided flows, team intervention and measurable activity into one operating surface.
Discuss your use caseLive Conversations
Monitor WhatsApp conversations and respond directly when a personal touch is needed.
Knowledge Base
Organise approved answers so WAAI can respond with relevant organisational knowledge.
Logic Flows
Guide bookings, enquiries, surveys and information collection through structured steps.
Broadcast
Support planned updates and outreach while keeping communication connected to service.
Human Handover
Escalate conversations that require judgement, authority or follow-up from a real person.
Analytics
Understand conversation activity, response sources, common topics and service demand.
Capabilities depend on the selected plan, configuration, WhatsApp/Meta requirements and approved integrations.
From product to working assistant
A disciplined path to implementation.
TGT helps translate the platform into a solution that reflects your organisation’s information, service standards and operating reality.
- 01
Understand
Clarify the audience, pain points, service boundaries and desired outcomes.
- 02
Design
Map the knowledge, conversation journeys, escalation points and responsibilities.
- 03
Configure
Set up the assistant, content, flows and agreed operating rules.
- 04
Pilot
Test with a controlled audience, review gaps and improve the experience.
- 05
Launch & Support
Prepare the team, go live and continue reviewing performance and needs.
Malaysia Master Reseller
WAAI, introduced and supported by TGT ADVISORY SOLUTIONS.
TGT works at the advisory and implementation layer—helping organisations understand where WAAI fits, structure the use case, coordinate setup and establish a practical path from demonstration to deployment.
Your next step